What Our Clients Say

“As an overseas owner with a flat near Kew Bridge, I have dealt with more than ten letting agencies in the UK over the past decade. Recently I decided to give Japan Letting a try, and to my surprise the experience has been completely different. They respond promptly and reliably, you work with the same people throughout, and they are transparent, honest and respectful at all times. Takuya-san is incredibly patient and understanding; Ayaka-san is super organised and detail-oriented. Japan Letting has restored my faith in this industry. I highly recommend them, especially to overseas owners.”

“Selling two properties to reliable and committed buyers for a good return. Leasing three flats over 18 years with not a single bad debt or problem tenant. Luck? No — using an agency that has robust processes, that is very attentive and responsive, and that genuinely cares about the outcomes. And that has competitive fees. In a crowded market for property agencies and rising complexity for owners, you will be amazed by the quality service here, and enjoy working with the team.”

“They didn't ask me to leave a review (like it often happens elsewhere), but I felt I had to share my positive experience here. We have been renting out our flat through their fully managed letting service and I can tell they are reliable, efficient and effective at the highest level. On top of this, transparency and honesty are their signature distinctions. Happy to have them managing our flat. Thank you.”

“I had an excellent experience working with Japan Letting Agency in my search for a flat in London, despite being based abroad throughout the process. They were incredibly responsive and professional. Every question I had — no matter how big or small — was answered quickly and thoroughly. They went above and beyond in arranging virtual viewings and walking me through the paperwork. Thanks to their dedication, I was able to secure a fantastic flat without ever having to set foot in the city during the process.”

“Since I met with the owner of Japan Lettings, I could not recommend this company more highly. He is heading up a wonderful team and personally is the making of this company, which has delivered for me what was promised. All communication has been attended to with understanding and courtesy. No issue is considered too small to answer instantly and with the utmost attention to detail. Understanding the expectations of owner and tenant is vital — and Japan Lettings has afforded both sides to have a pleasant and fruitful tenancy.”

“Reliable, great service. They have a great system and sign contracts with no tricky, hidden costs or other issues. Nowadays, it is hard to find a reliable service for accommodation rental in the UK. To be honest, I've trusted this service since seeing the name 'Japan Letting'. I've trusted you and you never disappointed me. Please keep maintaining good work. Thanks.”

“I have had an outstanding experience with Japan Letting Agency. Their attentiveness and commitment to providing excellent service have truly impressed me. From the moment I reached out to them, I received a prompt and friendly reply that immediately put me at ease. Any time I had a question or concern, they were quick to respond with clear and helpful information. This level of communication made me feel valued as a tenant. Special thanks to the team for their professionalism.”

“I found Japan Letting Agency on Google maps — they have great customer reviews and high ratings. During the cooperation process, they worked very efficiently. From viewing the house to moving in, it only took three working days. They assisted us in completing a large amount of work, including communication with owners, contract drafting and signing, bank deposit certificates, room cleaning and move-in preparations. They arranged for four people to provide services for my project, which moved me very much.”